With an Etsy account, purchases, messages and order status are collected in your profile.
Shop information
Your order is placed through Etsy, giving you access to the order overview, messaging tools and support routes Etsy provides for purchases on its platform.
The protection and refund conditions that apply depend on the specific order and Etsy’s current policies.
Instead of rebuilding payment and order systems myself, I use Etsy’s established infrastructure. This keeps communication, payment status and order details in one place.
With an Etsy account, purchases, messages and order status are collected in your profile.
Questions about an order can be documented through Etsy’s messaging system.
Etsy provides help and case tools when an order does not go as expected.
Payment is processed by Etsy, not directly on Hypnos1105.ch.
Review status, delivery address and any tracking information on Etsy.
Contact me through the relevant Etsy order and describe the issue clearly.
Many issues can be resolved directly between buyer and seller.
If necessary, open the help options provided by Etsy.
Save photos, messages and shipping details in case Etsy requests documentation.
Etsy buyer protection does not replace checking size, colour, address and product description carefully. Review measurements and variants before buying.
Whether a return or cancellation is possible depends on the product, production stage, destination and the conditions shown on the Etsy listing. Personalised or already produced items may be restricted.
First check tracking and the delivery address. Then contact me through Etsy so we can review the shipment together.
Photograph the packaging and damage and send the details through the Etsy order so the issue is documented.
Contact me through Etsy as soon as possible. Once production has started, cancellation may no longer be possible.
The applicable terms are shown on the Etsy listing and may differ by product and destination.
If an issue cannot be resolved directly and a case is opened, Etsy reviews the submitted information under its current platform policies.
Processing the purchase through Etsy keeps order information, messages and possible support steps connected.